RM have decided in conjunction with SWGfL to postpone the firewall update that was scheduled to take place tonight 15th February 2011. The revised date is to be advised, and schools will be informed of the new dates shortly by email.
Information has been obtained from RM that changes made to the core networking equipment overnight have been rolled back successfully, and connectivity to the region has been fully restored.
There is currently an intermittent internet problem affecting services for all Devon, Plymouth and Torbay schools. SWGfL have their senior engineers working on a finding a resolution. This website will be updated as we have more information.
Feb 072011
There is a problem with RM Easymail this morning. Some users will be unable to access their emails. RM are working on the problem and hope to have a resolution shortly. For further information visit the Support page at:
http://www.rm.com/support/SystemStatus.asp?cref=ESSA336300&inpSystemName=Internet%20Service%20Status
Feb 032011
The issue described below has now been resolved by SWGfL and users should be able to get into emails now – 9.15 Thursday 3 Feb
Schools are experiencing some logging in problems where they recieve an error message asking for a password.
South West Grid for Learning is aware of the issue and is working on a solution as a matter of urgency.
Further information will be posted on this website as soon as it is available.
Feb 022011
On Wednesday 02nd February the ScoMIS Service Desk will be closed from 10:00 am until 12:30pm. This is to allow for a ScoMIS Staff training event.
All other ScoMIS Managed Services will continue to be available throughout.
Should you need to contact us then please either leave a message on our voicemail or email us at ScoMIS@devon.gov.uk.
In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a High Impact incident or Major Outage.
Please accept our apologies for any inconvenience this may cause.
Feb 022011
Join in and get involved with this years SaferInternet Day. Download free information packs and posters to learn how you can be safer on the internet There is plenty of information for schools, children and parents.
Get involved and have your questions answered by an expert panel and listen to Safer Internet Radio.
Find out more at www.saferinternet.org.uk