2011 January » Bulletin

UPDATE : Terminal Server Issue

Jan 262011

UPDATE : Terminal Server Connectivity

A majority of Schools using the SIMS Terminal Server will have been unable to access the service this morning. Whilst we have been unable to trace the source of the problem, we believe the problem occurred within the SWGfL. ScoMIS logged a call with SWGfL, who have been investigating the issue.

ScoMIS has not currently had any information to suggest that access has been restored, but we have been monitoring servers and can now see active connections from affected schools. At this stage we can’t guarantee the stability of the connection and would suggest that users save work regularly whilst using Terminal Server.

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There are connectivity issues this morning which ScoMIS are investigating and in colloboration with the SWGfL. Initial investigations confirm that this is a SWGfL issue affecting most schools. We apologise for any inconvenience this issue may cause.

Schools that purchase the ScoMIS VPN solution can log into the Terminal Server via this route.

An estimated time of resolution is currently not known. Both ScoMIS and the SWGfL are treating this outage with our utmost priority. We will update this website as soon as any information is known.

We would ask schools to please refrain from phoning the ScoMIS Service Desk regarding this issue, in order to keep the lines avaliable for all customers and their other enquiries.

Activating Exam Board ICAA

Information, SIMS .net

Jan 192011

An email has been sent to all Exams Officers with information on a patch which can be run to activate the ICAA Board. The patch is available for download from SOLUS and will be applied for Terminal Server Schools tonight 19/01/2011.

Interruption to ScoMIS Telephony Service: Resolved

Information, Service Outage, Service Updates

Jan 132011

The ScoMIS Telephony issues have now been resolved. Our third party suppliers have attended site and rectified the problem. This outage affected all Devon County Council sites based at Sowton, Topsham and Exmouth and was not just isolated to ScoMIS.

The Service Desk is fully operational once more.

Please accept our sincerest apologies for the disruption to our Service provision.

Simon Lovegrove
ScoMIS Service Desk Manager

Interruption to Service – Phone Outage

Service Outage

Jan 132011

ScoMIS Service Desk is currently experiencing telephony issues.

There is no resolution time at the moment and we will update the website as soon as we have more information. Our 3rd party supplier has been contacted and is dealing with the matter.

We are still contactable by email scomis@devon.gov.uk

In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a High Impact incident or Major Outage.

Please accept our apologies for any inconvenience this may cause.

SIMS Exams Issue – Import Error and Patch info

Uncategorized

Jan 122011

There has been an issue importing some November Exam result files.

Capita are aware of the problem and are currently creating and testing a fix, the estimated time for delivery is 48 hours.

ScoMIS will distribute the file as soon as possible and will email schools to let them know it is available.

Please click on this link for further information and a workaround.

http://faq.scomis.org/kb2949/

Advice to all Schools – ScoMIS Service Desk Closure – Thursday 13th January.

Information, Service Updates

Jan 122011

On Thursday 13th January the ScoMIS Service Desk will be closed from 09:00 am until 13:00pm. This is to allow for a ScoMIS Staff training event.
All other ScoMIS Managed Services will continue to be available throughout.

Should you need to contact us then please either leave a message on our voicemail or email us at ScoMIS@devon.gov.uk.

In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a High Impact incident or Major Outage.

Please accept our apologies for any inconvenience this may cause.

All Schools: School Census Spring 2011

Information, SIMS .net

Jan 052011

Capita have made a new fileset available (0064) which contains updates from the DfE to deal with various School Census validation errors.

If you are a Terminal Server School or Upgrade Service School this fileset will be applied for you by ScoMIS.

Schools not buying into these services should refer to the ScoMIS FAQ KB2896 which will give you access to the file and also instructions on how to download and import it. You can either click on the hyperlink above or visit the ScoMIS website http://www.devon.gov.uk/scomis, select the link to Frequently Asked Questions under key services and then type ‘KB2896′ into the search box.

BETT 2011

Information, Training

Jan 042011

ScoMIS are looking to see if schools would be intersted in coach travel to the BETT Show 2011.

BETT is the world’s largest technology in education show . Over 600 exhibitors will be showcasing all that is new and innovative within the industry and as a visitor you will be able to pick up a wealth of knowledge to take back with you to your school.

More details and registration is available on

http://www.bettshow.com/bett11/website/Home.aspx?refer=1

If you would be interested in travelling with us from Exeter to Olympia, please contact us to express an interest. We will have to ensure that there is sufficient interest before we can guarantee a service. Times and dates are provisional.

Date:

Friday 14th January 2011
Depart Exeter (Great Moor House) 6.00am (one stop at Services on the way!)
Arrive BETT 10.30am
Depart BETT 3.30pm
Arrive Exeter 7.30pm (one stop at Services on the way!)

Cost:

ScoMIS are pleased to announce that we are able to cover the cost of coach travel for schools in Devon, Plymouth and Torbay who have a support contract with us.

Schools will have to register for BETT themselves and are strongly advised to pre-book to speed admission

Please register your interest by contacting scomis@devon.gov.uk or by using our Online Form and refer to BETT 2011 Coach travel. When we have established that there is sufficient interest we will be back in touch with you to confirm the arrangements.

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