Schools were unable to access the Hosted Terminal Server, ScoMIS Remote Support, Sims Learning Gateway and Attix services hosted at Great Moor House for a period of around 3 hours on Thursday morning. Investigations within SWGfL are still underway, but the main cause appears to have been some overnight work on the SWGfL firewalls (managed by RM IHG) prior to moving to a new firewall platform. An error occurred in the rule sets, disrupting routing to ScoMIS servers. When this was identified, the correct firewall rules were reapplied and the problem resolved.
In a separate issue, the main link to ScoMIS went down in the early hours of Thursday morning - our resilient circuit took over and reverted back when the problem was cleared, with no noticeable break in service.
Discussions are underway to establish how this was able to happen, and to avoid issues like this in the future.