McAfee has announced that as of December 31st 2011 they will no longer be supporting version 8.5 of their VirusScan antivirus product.
If your School is using version 8.5 of the VirusScan software Scomis strongly recommend it is upgraded to the current installable release. For more information please see http://faq.scomis.org/kb4836/ .
There is currently an intermittent internet problem affecting services for all Devon, Plymouth and Torbay schools. SWGfL have their senior engineers working on a finding a resolution. This website will be updated as we have more information.
The issue described below has now been resolved by SWGfL and users should be able to get into emails now – 9.15 Thursday 3 Feb
Schools are experiencing some logging in problems where they recieve an error message asking for a password.
South West Grid for Learning is aware of the issue and is working on a solution as a matter of urgency.
Further information will be posted on this website as soon as it is available.
On Wednesday 02nd February the ScoMIS Service Desk will be closed from 10:00 am until 12:30pm. This is to allow for a ScoMIS Staff training event.
All other ScoMIS Managed Services will continue to be available throughout.
Should you need to contact us then please either leave a message on our voicemail or email us at ScoMIS@devon.gov.uk.
In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a High Impact incident or Major Outage.
Please accept our apologies for any inconvenience this may cause.
UPDATE : Terminal Server Connectivity
A majority of Schools using the SIMS Terminal Server will have been unable to access the service this morning. Whilst we have been unable to trace the source of the problem, we believe the problem occurred within the SWGfL. ScoMIS logged a call with SWGfL, who have been investigating the issue.
ScoMIS has not currently had any information to suggest that access has been restored, but we have been monitoring servers and can now see active connections from affected schools. At this stage we can’t guarantee the stability of the connection and would suggest that users save work regularly whilst using Terminal Server.
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There are connectivity issues this morning which ScoMIS are investigating and in colloboration with the SWGfL. Initial investigations confirm that this is a SWGfL issue affecting most schools. We apologise for any inconvenience this issue may cause.
Schools that purchase the ScoMIS VPN solution can log into the Terminal Server via this route.
An estimated time of resolution is currently not known. Both ScoMIS and the SWGfL are treating this outage with our utmost priority. We will update this website as soon as any information is known.
We would ask schools to please refrain from phoning the ScoMIS Service Desk regarding this issue, in order to keep the lines avaliable for all customers and their other enquiries.
There has been an issue importing some November Exam result files.
Capita are aware of the problem and are currently creating and testing a fix, the estimated time for delivery is 48 hours.
ScoMIS will distribute the file as soon as possible and will email schools to let them know it is available.
Please click on this link for further information and a workaround.
The Hosted Terminal Server is now avaliable.
The issue was identified within the South West Grid for Learning and has now been rectified.
Please accept our apologies for the inconvenience caused.
On Wednesday 10th November the ScoMIS Service Desk will be closed from 09:00 am until 13:00pm. This is to allow for a ScoMIS Staff training event.
All other ScoMIS Managed Services will continue to be available throughout.
Should you need to contact us then please either leave a message on our voicemail or email us at ScoMIS@devon.gov.uk.
In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a High Impact incident or Major Outage.
Please accept our apologies for any inconvenience this may cause.
We have written some frequently asked questions regading examinations to help you with any issues you might encounter. Please visit our FAQ pages by clicking here
The RM EasyMail Plus (SWGfL Mail) service will be unavailable between 10am and 4pm Saturday 7th August. This date was chosen because we are now a few weeks into the English and Welsh holidays, and is before the Scottish schools return. We [RM] have also considered the importance of email access in exam result periods and this made Saturday the preferred option.
The maintenance is adding more storage, which will deliver more capacity, as well as making it quicker to access emails and folders. These are routine tasks for us and we do not foresee any risk, certainly all data is safe.