Service Announcement – Potential Breaks in Service from 4.00pm, Friday 8th May
Over the next few months SWGfL are upgrading the broadband networks in Cornwall, Devon, Wiltshire, Gloucestershire, North Somerset and South Gloucestershire. (Other areas will follow it is just that everything has to be done in an order, and these are the counties weve started the broadband upgrade on).
To make the broadband upgrades work first time, we need to get the equipment in the data centre (the behind the scenes stuff) ready beforehand. Most of the services in the data centre will be completely unaffected and you shouldnt notice anything.
However, there may be slight disruptions to all SWGfL services, no longer than 30 seconds at a time, and it is just possible that there will be one or two subsequent issues, such as your website being unavailable or a remote log-in session not working for you.
We are going to carry out this work on Friday the 8th of May, starting at 4pm and it will take much of the weekend to complete, with normal service resuming on Sunday evening.
I know that is phenomenally annoying, we are working to a tried and tested plan of work and we do have roll-back plans if things go wrong. If I could guarantee no side-effects of our upgrade and testing I would do it, but it simply isnt possible.
You shouldnt notice any issues at all on May 11th but if you have any concerns please check first if it is something that you can resolve on site, and if not please call the SWGfL Helpdesk team on 0845 307 7870.
Kind regards,
Vicki Gardner
SWGfL Managed Service Manager