SWGfL experienced a webserver failure and DNS issues earlier today, affecting access to some webpages – including RMSecurenet and Easymail Plus.
SwGfL now report that most schools should have full internet functionality restored, although there may still be some lingering issues remaining for some schools as SWGfL
Telephone service has been restored.
We apologise for any inconvenience you may have experienced.
ScoMIS Service Desk is currently experiencing telephony issues.
There is no resolution time at the moment and we will update the website as soon as we have more information. Our 3rd party supplier has been contacted and is dealing with the matter.
We are also still contactable by email scomis@devon.gov.uk
Please accept our apologies for any inconvenience this may cause.
ScoMIS Service Desk is currently experiencing intermittent telephony issues.
There is no resolution time at the moment and we will update the website as soon as we have more information. Our 3rd party supplier has been contacted and is dealing with the matter.
We are also still contactable by email scomis@devon.gov.uk
Please accept our apologies for any inconvenience this may cause.
RESOLVED – Issues at DCC have been solved and normal service has been resumed. Please call the ScoMIS Service Desk if you are still experiencing difficulties.
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UPDATE – Schools should be able to connect back to SIMS Terminal Services soon. Also there are internal network issues at DCC which have caused a loss of connectivity within ScoMIS our website is currently unavailable. These issues are currently impeding our ability to respond to outstanding issues logged with the Service Desk. We are however able to to respond to telephone queries.
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Schools will be experiencing a loss of access to the Managed Services this morning this is due to planned Firewall maintenance by Devon ICT Services. We expect normal service to be resumed by 9.30 am. Please accept our apologies for this inconvenience.
Information has been obtained from RM that changes made to the core networking equipment overnight have been rolled back successfully, and connectivity to the region has been fully restored.
There is a problem with RM Easymail this morning. Some users will be unable to access their emails. RM are working on the problem and hope to have a resolution shortly. For further information visit the Support page at:
http://www.rm.com/support/SystemStatus.asp?cref=ESSA336300&inpSystemName=Internet%20Service%20Status
The ScoMIS Telephony issues have now been resolved. Our third party suppliers have attended site and rectified the problem. This outage affected all Devon County Council sites based at Sowton, Topsham and Exmouth and was not just isolated to ScoMIS.
The Service Desk is fully operational once more.
Please accept our sincerest apologies for the disruption to our Service provision.
Simon Lovegrove
ScoMIS Service Desk Manager
ScoMIS Service Desk is currently experiencing telephony issues.
There is no resolution time at the moment and we will update the website as soon as we have more information. Our 3rd party supplier has been contacted and is dealing with the matter.
We are still contactable by email scomis@devon.gov.uk
In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a High Impact incident or Major Outage.
Please accept our apologies for any inconvenience this may cause.