Service Desk Closure 20th March 14:00 – 15:30pm only

 Information
Mar 202012
 

On Tuesday 20th March 2012 the Scomis Service Desk will close for a period of 1.5 hours at 14:00pm and reopen at 15:30pm. This closure is to allow for staff development.

All other Scomis Managed Services will continue to be available throughout.

Should you still wish to contact us during this period, please leave a message on our voicemail or email us at scomis@devon.gov.uk.

In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a Critical Impact incident or Major Outage.

We apologise for any inconvenience this may cause.

 Posted by at 10:05 am

Attention all schools: Intermittent Internet Connectivity – Now Resolved

 Information, Service Outage
Mar 132012
 

This has now been resolved

 Posted by at 12:48 pm  Tagged with: ,

Planned SWGfL Maintenance – Wednesday 15th February

 Information
Feb 022012
 

SWGfL are planning to undertake two separate maintenance activities on the 15th February in relation to EasyMail.

  • A firmware update to ensure we get meaningful support from our suppliers
  • Platform re-indexing and configuration changes in line with supplier recommendations

The maintenance will start at 9pm and will affect all EasyMail customers as the system will be unavailable for four hours.

These maintenance tasks are essential but are unrelated to the current issues with EasyMail. The latest information on that can be found here: System Status Information.

If you have any more questions or concerns, please contact the SWGfL Service Desk.

  • Service Desk phone number: 0845 307 7870
  • Service Desk email address: support@swgfl.org.uk
 Posted by at 5:47 pm

Important notice for Schools using the Scomis SIMS hosted application service (otherwise known as Terminal Server)

 Information
Jan 232012
 

Important notice for Schools using the Scomis SIMS hosted application service (otherwise known as Terminal Server)

A communication has recently gone out to all Scomis Hosted Application (Terminal Server) schools regarding changes to software support.


Please note that the ceasing of Capita's support for Server 2003 and Windows Xp and the introduction of Solus 3 do not affect Scomis Hosted Application Schools as Scomis have taken care of the infrastructure that SIMS .net and FMS use for you.


The ceasing of Capita's support for Microsoft Office 2003 means that the Scomis Hosted Application Service will be upgraded to Microsoft Office 2010 during the Easter 2012 break.


The responsibility to make sure that any workstation using Office 2010 through the TS environment is licensed is the responsibility of the School. You may therefore need to purchase Office 2010 licences for use after Easter 2012.

End of support flow diagram

 Posted by at 5:00 pm

Important notice for Schools hosting SIMS locally and not purchasing the Scomis SIMS hosted application service

 Information
Jan 232012
 

FAO Non Scomis Hosted Application Schools Only (Locally hosted SIMS)


Scomis have recently sent a communication to all schools who host SIMS locally (non Terminal Server schools) to inform them of future changes to software support.

We have created a diagram to help you understand what changes you may need to make and what options you have. There are links to Frequently Asked Questions (FAQs) within the diagram.

It is important to note that schools purchasing the Scomis Hosted Application service are not impacted to the same extent. If you are a Scomis Hosted Application (Terminal Server) school please click here.

If you have any questions please contact the Scomis Service Desk on 01392 385300 or email scomis@devon.gov.uk

 Posted by at 5:00 pm

The Scomis Service Desk will be closed between 2pm and 3pm Tuesday 29th November.

 Information
Nov 212011
 

On Tuesday 29th November 2011 the Scomis Service Desk will close at 14:00pm for approximately 1 hour. This is to allow for staff development.

All other Scomis Managed Services will continue to be available as usual.

Should you still wish to contact us during this period, please leave a message on our voicemail or email us at scomis@devon.gov.uk. We will re-open at 15:00pm.

We apologise for any inconvenience this may cause.

 Posted by at 10:45 am  Tagged with: ,

McAfee Antivirus 8.5 Support

 Information, Uncategorized
Nov 182011
 

McAfee has announced that as of December 31st 2011 they will no longer be supporting version 8.5 of their VirusScan antivirus product.

If your School is using version 8.5 of the VirusScan software Scomis strongly recommend it is upgraded to the current installable release. For more information please see http://faq.scomis.org/kb4836/ .

 Posted by at 11:01 am  Tagged with: ,

Advice to all – Scomis Service Desk Closure – Friday 21st October 14:00 – 15:00pm

 Information
Oct 202011
 

On Friday 21st October the Scomis Service Desk will be closed from 14.00pm until 15.00pm. This is to allow for a Service Desk Staff training event.
All other Scomis Managed Services will continue to be available throughout.

Should you need to contact us then please either leave a message on our voicemail or email us at scomis@devon.gov.uk

In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a High Impact incident or Major Outage.

Please accept our apologies for any inconvenience this may cause.

Simon Lovegrove
Service Desk Manager

 Posted by at 3:42 pm

Essential Electrical Works

 Information
Aug 262011
 

Essential electrical upgrade work is being carried out at County Hall this Bank Holiday weekend. It will result in outages to the DCC/Scomis websites, a small percentage of Attix backup schools as well as a short outage to part of the Exeter Network. The power will be off between Fri 26th PM to Mon 29th AM, when normal service will be resumed.

 Posted by at 9:28 am  Tagged with: , , ,

Essential Scomis Network Maintenance

 Information
Aug 022011
 

RM are carrying out maintenance on the main Scomis network connection this afternoon, between 16:00 and 16:30. All remote Scomis services will be unavailable during this time. We apologise for any inconvenience this essential work may cause.

 Posted by at 12:58 pm  Tagged with: , ,
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