SWGfL are planning to undertake essential maintenance on Wednesday 16th May in relation to EasyMail.
The maintenance will take place between 10am and 12 noon and will affect EasyMail customers as the system will be unavailable for two hours.
Schools should contact the SWGfL Service Desk with any related issues or concerns :
Devon Education and Learning Finance Team have sent out a final email to Devon Schools affected by the recent Supply Claims issues. Schools should now download all available files from Securenet and these will include a final Supply correction file. After importing ALL the files into FMS, 2011/12 pay should now balance.
Ensure Central Ledger Links are removed for Supply ledger codes before importing 2012/13 files
2012/13 - will have matching Supply payments and receipts resulting in a zero balance. There may be two scenarios which require action :-
If Central Ledger links were removed for the Supply ledger codes then these payments and receipts should be sitting on suspense and can be MATCHED and deleted from suspense.
If either the receipts or payments have automatically reconciled because there was a tick in Central Ledger Links then the resulting balance in Chart of Accounts MUST be zero. Please check your chart of accounts. If both the payment and receipt are in your Chart of accounts then no further action is required. If only one side is in chart of accounts and the other is sitting on suspense, then after checking the amount with the reconciled amount in your Chart of Accounts the suspense item can be converted into a central payment or create a central payment and delete the items off suspense.
On Wednesday 17th August 2011 and Wednesday 24th August 2011 the Service Desk will be open between 8am and 5pm. The extended opening hours will enable Scomis to provide enhanced support for Exam Results days.
Telephone service has been restored.
We apologise for any inconvenience you may have experienced.
ScoMIS Service Desk is currently experiencing telephony issues.
There is no resolution time at the moment and we will update the website as soon as we have more information. Our 3rd party supplier has been contacted and is dealing with the matter.
We are also still contactable by email scomis@devon.gov.uk
Please accept our apologies for any inconvenience this may cause.
UPDATE : Terminal Server Connectivity
A majority of Schools using the SIMS Terminal Server will have been unable to access the service this morning. Whilst we have been unable to trace the source of the problem, we believe the problem occurred within the SWGfL. ScoMIS logged a call with SWGfL, who have been investigating the issue.
ScoMIS has not currently had any information to suggest that access has been restored, but we have been monitoring servers and can now see active connections from affected schools. At this stage we can’t guarantee the stability of the connection and would suggest that users save work regularly whilst using Terminal Server.
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There are connectivity issues this morning which ScoMIS are investigating and in colloboration with the SWGfL. Initial investigations confirm that this is a SWGfL issue affecting most schools. We apologise for any inconvenience this issue may cause.
Schools that purchase the ScoMIS VPN solution can log into the Terminal Server via this route.
An estimated time of resolution is currently not known. Both ScoMIS and the SWGfL are treating this outage with our utmost priority. We will update this website as soon as any information is known.
We would ask schools to please refrain from phoning the ScoMIS Service Desk regarding this issue, in order to keep the lines avaliable for all customers and their other enquiries.
An email has been sent to all Exams Officers with information on a patch which can be run to activate the ICAA Board. The patch is available for download from SOLUS and will be applied for Terminal Server Schools tonight 19/01/2011.