simon.lovegrove

Advance Notice to All – Scomis Service Desk Closure 03 May 2012 10:00am – 12:30am

 Information
Apr 232012
 

On Thursday 3rd May 2012 the Scomis Service Desk will close at 10:00am and reopen at 12:30pm. This closure is to allow for staff development.

All other Scomis Managed Services will continue to be available throughout.

Should you still wish to contact us during this period, please leave a message on our voicemail or email us at scomis@devon.gov.uk.

In the event of an Emergency, a call can still be logged using the following number 07896516169.
We would ask that this number is only used in the event of a Critical Impact incident or Major Outage.

We apologise for any inconvenience this may cause

Simon Lovegrove

Scomis Service Desk Manager

 Posted by at 10:56 am

Service Desk Closure 20th March 14:00 – 15:30pm only

 Information
Mar 202012
 

On Tuesday 20th March 2012 the Scomis Service Desk will close for a period of 1.5 hours at 14:00pm and reopen at 15:30pm. This closure is to allow for staff development.

All other Scomis Managed Services will continue to be available throughout.

Should you still wish to contact us during this period, please leave a message on our voicemail or email us at scomis@devon.gov.uk.

In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a Critical Impact incident or Major Outage.

We apologise for any inconvenience this may cause.

 Posted by at 10:05 am

Advice to all – Scomis Service Desk Closure – Friday 21st October 14:00 – 15:00pm

 Information
Oct 202011
 

On Friday 21st October the Scomis Service Desk will be closed from 14.00pm until 15.00pm. This is to allow for a Service Desk Staff training event.
All other Scomis Managed Services will continue to be available throughout.

Should you need to contact us then please either leave a message on our voicemail or email us at scomis@devon.gov.uk

In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a High Impact incident or Major Outage.

Please accept our apologies for any inconvenience this may cause.

Simon Lovegrove
Service Desk Manager

 Posted by at 3:42 pm

URGENT ADVICE FOR DEVON SCHOOLS ONLY – Devon Reconcilliation files

 Information
Apr 272011
 

FAO The Bursar or person responsible for Finance/FMS in school
In order for Devon Schools to be able to reconcile in the new FCR FMS database a small task must now be completed within FMS before downloading and importing reconciliation files from Devon into FMS.

Please visit the following FAQ for details of how to complete this task : http://faq.scomis.org/kb3648/

This task must be completed in order to reconcile in the new year.

All schools on the Scomis Hosted Application platform (SIMS Terminal Server) must also complete this task within their FMS application.

For any further assistance, please contact the Scomis Service Desk on 01392 385300 or email scomis@devon.gov.uk
 

 Posted by at 2:27 pm

For the Attention of all schools: Intermittent Internet Issues

 Uncategorized
Feb 112011
 

There is currently an intermittent internet problem affecting services for all Devon, Plymouth and Torbay schools. SWGfL have their senior engineers working on a finding a resolution. This website will be updated as we have more information.

 Posted by at 11:13 am

Advice to all Schools – ScoMIS Service Desk Closure – Wednesday 2nd February

 Uncategorized
Feb 022011
 

On Wednesday 02nd February the ScoMIS Service Desk will be closed from 10:00 am until 12:30pm. This is to allow for a ScoMIS Staff training event.
All other ScoMIS Managed Services will continue to be available throughout.

Should you need to contact us then please either leave a message on our voicemail or email us at ScoMIS@devon.gov.uk.

In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a High Impact incident or Major Outage.

Please accept our apologies for any inconvenience this may cause.

 Posted by at 6:17 pm

Interruption to ScoMIS Telephony Service: Resolved

 Information, Service Outage, Service Updates
Jan 132011
 

The ScoMIS Telephony issues have now been resolved. Our third party suppliers have attended site and rectified the problem. This outage affected all Devon County Council sites based at Sowton, Topsham and Exmouth and was not just isolated to ScoMIS.

The Service Desk is fully operational once more.

Please accept our sincerest apologies for the disruption to our Service provision.

Simon Lovegrove
ScoMIS Service Desk Manager

 Posted by at 4:19 pm

UPDATE All Schools: Hosted Terminal Server Outage RESOLVED

 Uncategorized
Dec 022010
 

The Hosted Terminal Server is now avaliable.

The issue was identified within the South West Grid for Learning and has now been rectified.

Please accept our apologies for the inconvenience caused.

 Posted by at 1:14 pm

Advice to all Schools – ScoMIS Service Desk Closure – Weds 10th November

 Uncategorized
Nov 092010
 

On Wednesday 10th November the ScoMIS Service Desk will be closed from 09:00 am until 13:00pm. This is to allow for a ScoMIS Staff training event.
All other ScoMIS Managed Services will continue to be available throughout.

Should you need to contact us then please either leave a message on our voicemail or email us at ScoMIS@devon.gov.uk.
 

In the event of an Emergency then a call can be logged using the following number 07896516169.
We would ask that this number is only used in the event of a High Impact incident or Major Outage.
 

Please accept our apologies for any inconvenience this may cause.
 

 Posted by at 12:39 pm

MESSAGE FROM SWGfL – Network Upgrade Friday 10th & Saturday 11th Sept – Loss of Service to Connectivity and ScoMIS Hosted Services

 Information, Service Outage, Service Updates, SWGfL
Sep 102010
 

All Schools will have already been notified of the switchover to the new Central Network Facility via Email.
This Friday evening (10th September) we'll be making preparations for the switchover and then on Saturday (11th September) we'll actually be switching over the circuits.
 

What's the impact?
Friday 10th September from 18:00 to 23.59
The availability of individual servers may be affected during this period. Some school websites may be unavailable for a short time (not exceeding 15 minutes). Core services including DNS, mail and web access will not be affected on Friday.
Saturday 11th September from 00:00 to 15:00
There will be service interruption (total loss of service) intermittently throughout the day. Individual local authorities will be affected at different times during the day.
 

External connectivity from Schools to ScoMIS Hosted Services like Terminal Services and Remote Backup may also be affected as a result of the intermittent loss.
 

What do I need to do?
You should ensure that everyone accessing the network from school premises is informed of the intermittent service interruption over the weekend. Access to SWGfL Mail/RM EasyMail Plus from home connections will be unaffected.

What do I do if there are issues after the switchover?
We've undertaken significant testing to ensure that the switchover goes smoothly, and without any issues. We've also set up a number of automated 'checks' that run frequently on the network so that we can proactively detect and immediately resolve any issues.
 

We apologise for any inconvenience this may cause.
 

 Posted by at 8:49 pm
 Older Entries
© 2011 Bulletin Suffusion theme by Sayontan Sinha