Easymail will be off line between 10am and 12 noon on 16th May for essential maintenance activity. If you have any queries or concerns, please contact the SWGfL Service Desk on 0845 3077870 or email support@swgfl.org.uk.
For further information click here
This has now been resolved
SWGfL are planning to undertake two separate maintenance activities on the 15th February in relation to EasyMail.
The maintenance will start at 9pm and will affect all EasyMail customers as the system will be unavailable for four hours.
These maintenance tasks are essential but are unrelated to the current issues with EasyMail. The latest information on that can be found here: System Status Information.
If you have any more questions or concerns, please contact the SWGfL Service Desk.
Schools are experiencing problems logging into RM SecureNet this morning. They are getting error SQL Server does not exist or access denied. SWGfl are working on the issue and the advice to schools is to keep trying.
Schools are experiencing problems uploading and downloading files in SecureNet Plus. Sometimes the file will be uploaded/downloaded and other times it will timeout or give the error failed to upload/download. If you are experiencing problems please keep trying. RM are investigating the issue as a high priority.
RESOLVED – Issues at DCC have been solved and normal service has been resumed. Please call the ScoMIS Service Desk if you are still experiencing difficulties.
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UPDATE – Schools should be able to connect back to SIMS Terminal Services soon. Also there are internal network issues at DCC which have caused a loss of connectivity within ScoMIS our website is currently unavailable. These issues are currently impeding our ability to respond to outstanding issues logged with the Service Desk. We are however able to to respond to telephone queries.
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Schools will be experiencing a loss of access to the Managed Services this morning this is due to planned Firewall maintenance by Devon ICT Services. We expect normal service to be resumed by 9.30 am. Please accept our apologies for this inconvenience.
Information has been obtained from RM that changes made to the core networking equipment overnight have been rolled back successfully, and connectivity to the region has been fully restored.
There is a problem with RM Easymail this morning. Some users will be unable to access their emails. RM are working on the problem and hope to have a resolution shortly. For further information visit the Support page at:
http://www.rm.com/support/SystemStatus.asp?cref=ESSA336300&inpSystemName=Internet%20Service%20Status